At Karawan Official, we strive to provide our customers with the highest quality products and a seamless shopping experience. However, if you are not fully satisfied with your purchase, we are here to assist you with returns and refunds. Please review the following guidelines to understand our policy.

1. Return Eligibility Items must be returned within 7 days of delivery. The product must be in its original condition, unused, and with all tags, packaging, and accessories intact. Items that are damaged, worn, or altered in any way after delivery will not be accepted for returns. Certain items such as customized products, sale items, or items marked as non-returnable are not eligible for returns.

2. How to Initiate a Return To initiate a return, please follow these steps: Contact Us: Email us at info@karawanofficial.com or call 0334 1110072 with your order number and reason for return. Return Authorization: Our team will review your request and provide return authorization and instructions for shipping the item back. Ship the Item: Ensure that the item is securely packaged and sent back using a reliable courier service.

3. Return Shipping Costs The customer is responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure safe delivery of the returned product.

4. Refund Process Once we receive your returned item and confirm its eligibility, we will process your refund: Refunds will be issued within 7-10 business days after we receive the returned item. Refunds will be credited to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

5. Exchanges If you wish to exchange an item, please contact us at info@karawanofficial.com with details of the product you would like to exchange for. Exchange eligibility will be based on stock availability and the condition of the returned item.

6. Non-Returnable Items The following items are not eligible for returns or refunds: Items marked as "Final Sale" or "Non-Returnable." Customized or personalized products. Items without original packaging or missing accessories.

7. Damaged or Defective Items If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.

8. Contact Us For any questions or concerns about our Return/Refund Policy, please feel free to contact us:

Email: info@karawanofficial.com
Phone: 0334 1110072

At Karawan Official, we are committed to ensuring your satisfaction. If you encounter any issues, we will do our best to resolve them promptly and ensure a positive shopping experience.
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